6 Agent Skills for Customer Support
1 stacks
Skills for ticket triage, draft responses, knowledge base articles, and escalation handling.
Customer research, satisfaction workflows, and the support processes that keep response times low and customers happy.
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Support volume grows with your user base, but capacity doesn't scale automatically. These skills help support teams stay ahead by structuring the repeatable parts: ticket categorization, draft responses, knowledge base updates, and escalation handling.
The skills here are built around common support workflows — customer satisfaction analysis, response drafting, knowledge base maintenance, and the research work that underpins good customer understanding. Most integrate naturally into existing support tooling via Claude Code's file and shell access.
Stacks for customer support
All stacks →Skills for customer support
All skills →Customer Success Manager
by @alirezarezvani
Customer retention strategy, health score tracking, expansion playbooks, and churn prevention — a CSM toolkit for growing SaaS companies.
Customer Support Customer Escalation
by @anthropics
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
Customer Support Customer Research
by @anthropics
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
Customer Support Draft Response
by @anthropics
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
Customer Support KB Article
by @anthropics
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
Customer Support Ticket Triage
by @anthropics
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.